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    Service, Downloads & FAQ

Service, Downloads & FAQ

Welcome to our service and support area. Here you will find all the information you need about our services, helpful answers to frequently asked questions and useful downloads. Our aim is to provide you with fast and reliable support for all questions and concerns relating to our products.

In our download area you will find all important documents, software updates, operating instructions and data sheets relating to our products. 

If you cannot find what you are looking for there, please contact our team. 

Contact us
To the download area

FAQ on drive technology

Our FAQ provides a basic introduction to drive technology. Our experts will be happy to provide you with specific information and requirements.

What to do in the event of a malfunction or error message?

Note the error and subcode and contact our technical support. We will help you diagnose and rectify the fault.

How often should my frequency converter be serviced?

Our frequency inverters are generally maintenance-free. However, we recommend replacing the fans every 5-7 years and checking the cooling channel. Shorter intervals may be advisable in dusty or humid environments.

Can I perform firmware updates myself?

Yes, but we recommend coordinating this with our support team to avoid compatibility issues.

Is there training available on how to operate the frequency converters?

Yes, we offer on-site training - just get in touch with us!

How long will spare parts for my frequency converter be available?

We generally guarantee the availability of spare parts for 10 years after product discontinuation.

What is the best way to contact a service technician for frequency converters or motors?

You can reach us by phone Monday to Friday from 08:00 to 17:00 at +41 44 781 04 00. By e-mail at any time at antriebe@elektron.ch.

Our range of services

Commissioning service
Professional support for the initial installation of your frequency converter on site or remotely.
Maintenance & Inspection
Regular maintenance for maximum service life and operational reliability.
Fault analysis & repair
Rapid fault diagnosis and repair service by our experts.
Firmware updates
Consulting and implementation of secure software and firmware updates.
Technical support
Telephone or written support for configuration and application questions.
Training courses & webinars
Individual training courses for your technicians and maintenance staff.

Not found what you are looking for?

Our expert for drive technology will be happy to assist you with his specialist knowledge.

image of Werner Hitz

Werner Hitz

Product Manager Drives Contact