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Welcome to our customer portal. Here you will find comprehensive information about the Interact City lighting management system, answers to frequently asked questions and helpful training videos to help you get started with Interact City.
If you can't find what you're looking for here, our Lighting Service Team will be happy to help you quickly and competently.
Training videos
Access to Interact City
Your quick start with Interact City: features, benefits and first steps.
Commissioning
Step by step to the safe commissioning of your lighting management system.
Create search
So you can quickly find the information you need using the search function.
Create dimming calendar
How to plan your lighting control with the dimming calendar.
User administration and fault catalog
So you can manage users and faults easily and efficiently.
Regions, streets and groups
How to organize your locations efficiently and clearly.
Create luminaire type in the component catalog - Image
How to create luminaire types correctly in the catalog.
Switching operation
FAQ about Interact City
OLC
How can I pick an OLC?
Procedure for commissioning the lights:
Pick markers
Assign calendar
Check/adjust switching mode type
Procedure for commissioning a connector kit:
Create a focal pointin Interact
Save luminaire type in focal point
Pick marker and link to focal point
Attention: Check whether "DALI" is stored as a dimming interface for the luminaire type in the component catalog
Assign calendar
Check/adapt switching mode type
What happens to the OLCs when the mobile connection to the OLC is interrupted?
If the OLC remains installed without mobile communication
The last defined dimming calendar and switching mode remain in the OLC and continue to be executed
Date and time are transmitted via GPS, no communication to the backend is required for this
The GPS connection is maintained even if the OLC is deactivated
When the OLC is removed
Light goes to the profile in the driver, if no DD programming has been carried out, this is permanently 100%
No dimming profiles are stored in the driver by the OLC, the intelligence always remains in the OLC
What exactly is the location of the OLC?
About 3 m, however, as usual with GPS, this depends on environmental factors (mountains, houses, bridges, etc.) and can fluctuate greatly.
How much energy does the OLC require in standby mode?
The OLC requires less than 0.5W in stand-by mode. During the day, the light including the OLC is switched off completely, so consumption varies depending on the time of year.
How high is the radiation exposure of the OLC?
Our lights communicate via the 4G (CAT-M1) mobile radio standard that has been in use for years. Information is exchanged with the luminaire once per night, which usually takes a few seconds. We also fulfill all standards according to 2014/53/EU. Further details and all certificates can be found in the data sheet on the last page.
How often is the OLC updated?
On average, the OLC is updated every six months.
Interact City
What do the different symbols mean?
How can I customize my polygon?
A ticket must be created with Signify for this. Please send us an email to service@elektron.ch with your desired customizations.
How can I create or customize a user?
Create a new user:
Settings / Users / Add user (an email address is required) - View here
Customize user:
Settings / User / Action - View here
Which user roles make sense?
View only
User
Can edit
Operator, Configurator, Property editor
Can create users
Operator, Configurator, Property editor, Admin
How does coexistence with sensors from other manufacturers?
When there is movement, the light always goes to 100%. The dimming calendar, which is stored on Interact City, serves as the basic level, i.e. the dimming level without movement.
What happens when a light fixture is dismantled and reinstalled at a later date? E.g., at a construction site.
A fault appears in Interact City. As soon as the luminaire is reconnected, the fault disappears within the next few days. If the connection in the system has not been canceled, the dimming calendar and user switching mode type are applied again.</p
If the OLC is replaced, the replacement process must be carried out via the ServiceTag.
How long does the transfer take?
As a rule, the dimming calendar is updated one night as soon as a connection to the OLC has been established. For safety reasons, we recommend entering special calendars in the system at least two nights in advance.
How long does it take for a malfunction to appear in the system?
After 36 hours without communication, an event is triggered. After a further 16 hours without communication, the fault is triggered. So a total of 52h without communication.
Can external lights be implemented in the system?
Yes, all common manufacturers are certified, the luminaire data is automatically recorded in Interact City. If the OLC does not automatically output the data, please contact the manufacturer. They can enter the data into the system.
Multisensor
How do I store the dimming values?
When movement is detected, the light switches to the predefined "Light on" value. This can be stored in Interact City. The basic level is the stored dimming calendar. We therefore recommend creating a special dimming calendar for motion-dependent luminaires.
Which values can be adjusted in Interact City?
Light on level (level on movement)
Sensitivity
Follow-up time
Speed limit
Direction (any or approching)
How can I customize the multisensor groups?
Currently, this is only possible via the app on site.
Our lighting service team will be happy to answer your questions quickly and competently.
