Interact City customer portal

Elektron
Light control and sensor technology
Interact City customer portal

Dear Interact City customers,

Welcome to our customer portal. Here you will find comprehensive information about the Interact City lighting management system, answers to frequently asked questions and helpful training videos to help you get started with Interact City.

If you can't find what you're looking for here, our Lighting Service Team will be happy to help you quickly and competently.

Training videos

Access to Interact City

Your quick start with Interact City: features, benefits and first steps.

Commissioning

Step by step to the safe commissioning of your lighting management system.

Create search

So you can quickly find the information you need using the search function.

Create dimming calendar

How to plan your lighting control with the dimming calendar.

User administration and fault catalog

So you can manage users and faults easily and efficiently.

Regions, streets and groups

How to organize your locations efficiently and clearly.

Create luminaire type in the component catalog - Image

How to create luminaire types correctly in the catalog.

Switching operation

FAQ about Interact City

OLC

How can I pick an OLC?

Procedure for commissioning the lights:

Pick markers
Assign calendar
Check/adjust switching mode type

Procedure for commissioning a connector kit:

Create a focal point in Interact
Save luminaire type in focal point
Pick marker and link to focal point
Attention: Check whether "DALI" is stored as a dimming interface for the luminaire type in the component catalog
Assign calendar
Check/adapt switching mode type

What happens to the OLCs when the mobile connection to the OLC is interrupted?

If the OLC remains installed without mobile communication

The last defined dimming calendar and switching mode remain in the OLC and continue to be executed
Date and time are transmitted via GPS, no communication to the backend is required for this
The GPS connection is maintained even if the OLC is deactivated

When the OLC is removed

Light goes to the profile in the driver, if no DD programming has been carried out, this is permanently 100%
No dimming profiles are stored in the driver by the OLC, the intelligence always remains in the OLC

What exactly is the location of the OLC?

About 3 m, however, as usual with GPS, this depends on environmental factors (mountains, houses, bridges, etc.) and can fluctuate greatly.

How much energy does the OLC require in standby mode?

The OLC requires less than 0.5W in stand-by mode. During the day, the light including the OLC is switched off completely, so consumption varies depending on the time of year.

How high is the radiation exposure of the OLC?

Our lights communicate via the 4G (CAT-M1) mobile radio standard that has been in use for years. Information is exchanged with the luminaire once per night, which usually takes a few seconds. We also fulfill all standards according to 2014/53/EU. Further details and all certificates can be found in the data sheet on the last page.

How often is the OLC updated?

On average, the OLC is updated every six months.

Interact City

What do the different symbols mean?

How can I customize my polygon?

A ticket must be created with Signify for this. Please send us an email to service@elektron.ch with your desired customizations.

How can I create or customize a user?

Create a new user:

Settings / Users / Add user (an email address is required) - View here

Customize user:

Settings / User / Action - View here

Which user roles make sense?

View only	User
Can edit	Operator, Configurator, Property editor
Can create users	Operator, Configurator, Property editor, Admin

How does coexistence with sensors from other manufacturers?

When there is movement, the light always goes to 100%. The dimming calendar, which is stored on Interact City, serves as the basic level, i.e. the dimming level without movement.

What happens when a light fixture is dismantled and reinstalled at a later date? E.g., at a construction site.

A fault appears in Interact City. As soon as the luminaire is reconnected, the fault disappears within the next few days. If the connection in the system has not been canceled, the dimming calendar and user switching mode type are applied again.</p

If the OLC is replaced, the replacement process must be carried out via the ServiceTag.

How long does the transfer take?

As a rule, the dimming calendar is updated one night as soon as a connection to the OLC has been established. For safety reasons, we recommend entering special calendars in the system at least two nights in advance.

How long does it take for a malfunction to appear in the system?

After 36 hours without communication, an event is triggered. After a further 16 hours without communication, the fault is triggered. So a total of 52h without communication.

Can external lights be implemented in the system?

Yes, all common manufacturers are certified, the luminaire data is automatically recorded in Interact City. If the OLC does not automatically output the data, please contact the manufacturer. They can enter the data into the system.

Multisensor

How do I store the dimming values?

When movement is detected, the light switches to the predefined "Light on" value. This can be stored in Interact City. The basic level is the stored dimming calendar. We therefore recommend creating a special dimming calendar for motion-dependent luminaires.

Which values can be adjusted in Interact City?